Sacred Heart Primary School
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Complaints Procedure

If you have a comment or complaint please approach the Head of Establishment in the first instance.

If the Head of Establishment does not resolve the issue to your satisfaction, you should contact our Customer Liaison Unit who will: 

  •  take a totally neutral stance in fully investigating your complaint
  •  acknowledge receipt of your complaint within five working days
  •  give a full written response within a further ten working days, unless another timescale has been agreed
The Customer Liaison Unit can be contacted by phone or e-mail:
Phone 0141 287 3655 / 4688
Customer Liaison Unit
Education Services
Glasgow City Council
Wheatley House
25 Cochrane Street
Merchant City